Exchanges

We aim to maximise your satisfaction level to our utmost capabilities and your experience on our site as enjoyable as possible. Below are the terms of exchanges, what we do and what we don’t accept. Please read carefully before making a purchase.

Making a purchase indicates that you have read, acknowledged, understand and agree to adhere to the following terms and conditions.

Exchange Policy:

If you have received a damaged product, or a wrong product, you can send it back to us for exchange, but unboxing is compulsory. Unboxing video is compulsory to claim missing products(within 24 hours of delivery)

You may send us an email at janjestt@gmail.com for an acknowledgement and to receive address details for the exchange process.

Replacement Timeframe: If replacement is accepted , replacement will be completed within 7-10 business days.

The item will have to be undamaged, unused, unworn, unwashed, in original condition to be eligible for exchange.

The return packet (outer) needs to be the original packet sent by us. Please pack the courier in a neat manner or it will not be accepted. You need to provide your details and order number in the package.

We do not have a reverse pickup service. The customer will have to send the item back for exchange by themselves. The charges for sending the product back will have to be borne by the customer.

Refunds

If refund is accepted , refund amount will be credited to in the form of store Credit.

Exceptions:

If we don’t have your purchased item in the size you need or the same exact item in case of any other issues, we will provide store credit in such cases. The validity of the Store credit will be 6 months. You will have to use it and make a purchase within this period.

Exchanges

We aim to maximise your satisfaction level to our utmost capabilities and your experience on our site as enjoyable as possible. Below are the terms of exchanges, what we do and what we don’t accept. Please read carefully before making a purchase.

Making a purchase indicates that you have read, acknowledged, understand and agree to adhere to the following terms and conditions.

Exchange Policy:

If you have received a damaged product, or a wrong product, you can send it back to us for exchange, but unboxing is compulsory. Unboxing video is compulsory to claim missing products(within 24 hours of delivery)

You may send us an email at janjestt@gmail.com for an acknowledgement and to receive address details for the exchange process.

Replacement Timeframe: If replacement is accepted , replacement will be completed within 7-10 business days.

The item will have to be undamaged, unused, unworn, unwashed, in original condition to be eligible for exchange.

The return packet (outer) needs to be the original packet sent by us. Please pack the courier in a neat manner or it will not be accepted. You need to provide your details and order number in the package.

We do not have a reverse pickup service. The customer will have to send the item back for exchange by themselves. The charges for sending the product back will have to be borne by the customer.

Refunds

If refund is accepted , refund amount will be credited to in the form of store Credit.

Exceptions:

If we don’t have your purchased item in the size you need or the same exact item in case of any other issues, we will provide store credit in such cases. The validity of the Store credit will be 6 months. You will have to use it and make a purchase within this period.